Commuter
Convenient, Fast, Eco-friendly, Efficient.
Fat-Tire. Off Road
Powerful off-road capability.
Folding
It fits where most can't.
Returns Policy
Returns & Refunds Policy Refund Policy
At ENGWE eBikes Greece, we want to ensure that you are completely satisfied with your purchase. Please read carefully the following policy, which applies to electric bikes, batteries, spare parts and accessories purchased through engwe-ebikes.gr.
Right of Return (up to 30 days)
You can return a product within 30 days from the date of receipt if the following conditions are met:
The electric bicycle has travelled less than 10 km
The product is unused, clean, without damage or odours
It is in its original packaging, with all accessories (charger, keys, tools, etc.)
You have the proof of purchase
No returns will be accepted after 30 days.
Refunds not accepted:
Products purchased from unauthorised resellers
Used or modified products
Products purchased on special order
Free gifts or promotional items
Accessories (wings, helmets, bags, phone cradles, etc.)
Spare parts that were not compatible and were purchased without prior communication
Return expenses
Electric bicycles: 200 € / piece
Batteries: 100 € / piece (only if unused)
Accessories / spare parts: The customer is responsible for return shipping (5 € or more, depending on the case)
Return Procedure
Contact us at info@engwe-ebikes.gr explaining the reason for the return.
If the return is approved, we will send you a return label and shipping instructions.
Returns without prior approval will not be accepted.
Once the product is received at our warehouse, it will be checked within 5 working days and a refund will follow within 1-2 working days.
Cancellation of Order
You can cancel your order before shipment free of charge (minus 5% administration fee).
If the order has already been shipped, a shipping charge of €200 applies.
Refund Policy
| Case study | Refund |
|---|---|
| Defective product | Full or partial refund, free replacement |
| Incorrect product / Shortcomings | Full refund or replacement |
| Non-delivery of a parcel | Full return or reshipment |
| Cancellation before shipment | Refund with 5% deduction of expenses |
| Cancellation after shipment | Refund with retention 200 € |
| Refund due to price difference | Partial refund within 7 days |
| Package rejection by a customer | Charge 200 € or additional 200 € for reshipment |
| Return without quality problem | Charge 200 € / piece, if the conditions are met (unused, less than 10 km etc.) |
| Refund for repair | Compensation based on the repair invoice (with a limit of 2x the value of the spare part) |
Contact
Email: info@engwe-ebikes.gr
Phone: +30 210 300 8853
Address: 24 Thessaloniki Avenue, Nea Philadelphia, Attica,Greece
Contact Hours: Monday - Friday, 09:00 - 17:00
Mission Policy
Thank you for choosing ENGWE eBikes Greece for the purchase of your electric bike or accessories. We do our best to process and ship your order as soon as possible.
Processing time
Products immediately available: Processing is done within 1-2 working days and shipment is made the next working day.
Pre-orders: Shipment is made according to the date indicated on the product page.
Unavailable products: Check the product page for estimated time of availability.
Shipping Cost
Electric bicycles (by geographical area):
| Area | Shipping Cost (€) |
|---|---|
| Eastern Macedonia & Thrace | 40,00 € |
| Central Macedonia | 40,00 € |
| South Aegean Sea | 35,00 € |
| Crete | 30,00 € |
| North Aegean Sea | 30,00 € |
| Western Greece | 30,00 € |
| Western Macedonia | 30,00 € |
| Epirus | 30,00 € |
| Thessaly | 30,00 € |
| Ionian Islands | 30,00 € |
| Central Greece | 30,00 € |
| Peloponnese | 30,00 € |
Accessories & Spare Parts:
Fixed shipping costs: 5,00 € throughout Greece, regardless of the region or quantity.
Order tracking
Once your order has been shipped, you will receive an email with a tracking number. If you do not receive this email or have questions about the shipment:
Contact us at info@engwe-ebikes.gr
Or call us at +30 210 300 8853
Changes after the mission
Changes in address, product, color or cancellation cannot be made after shipment. If you need a change, please contact us before your order is shipped.
In case of returning a package (e.g. because you did not receive it from the courier store), the customer is responsible for the reshipment.
Product returns
You are responsible for return shipping costs. Shipping costs are non-refundable. We recommend:
Use of service with tracking
Mission insurance
Spare parts
When we ship spare parts, it is the customer's responsibility to track the progress of the package via the tracking number. If not received within 10 days by the local courier, the parcel is returned to us and re-shipment is charged extra.
In case of ordering the wrong spare part
If you ordered the wrong part:
You don't have to pay for the part again.
You are only charged the shipping costs for the return and reshipment of the correct part.
If you are in doubt about compatibility, please contact us before ordering.
Contact
Address: 24 Thessaloniki Avenue, Nea Philadelphia, Attica,Greece
Phone: +30 210 300 8853
Email: info@engwe-ebikes.gr
Contact Hours: Monday - Friday, 09:00 - 17:00