Privacy Policy

At ENGWE eBikes Greece we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process and share your data in accordance with the General Data Protection Regulation (GDPR) and the relevant Greek legislation.

Collection and Use of Personal Data

Personal data is any information that can directly or indirectly identify a natural person. This includes, for example, full name, email, address, telephone number, IP address, and payment data.

What data we collect:

i. Data you provide to us:

  • When creating an account

  • When communicating with us

  • When placing an order (name, email, shipping address, billing information, payment method)

  • When you participate in offers, competitions or surveys

ii. Data we collect automatically:

  • Device type, browser, IP, operating system

  • Site browsing and usage data

  • Approximate geographical location (via IP or GPS, where applicable)

How we protect your data

We apply technical and organisational measures to:

  • The prevention of unauthorised access

  • Avoiding data loss or destruction

  • Protection against malicious attacks

All data is processed with legitimacy, transparency and minimisation.

How we use your personal data

  • For the execution of your order

  • To provide support and communication

  • To send updates (e.g. changes to the terms of use)

  • With your explicit consent, for sending offers and promotions

  • To prevent fraud and protect the platform

You can withdraw your consent for promotional activities at any time.

Use of Cookies

We use cookies to:

  • Improving the user experience

  • Traffic analysis

  • Personalisation of content

  • Delivery of targeted ads

You can manage your cookie preferences through your browser.

Sharing data with third parties

We do not sell or share your data with third parties for their own marketing purposes. We may share data only:

  • Service providers (e.g. transport companies, hosting)

  • To marketing partners, with prior express consent

  • To public or governmental authorities, when required by law

  • In the event of a merger, takeover or other legal change of the company

Children's data

Our website and services are not directed to persons under the age of 16. We do not knowingly collect data from children. If a breach is detected, the data is deleted immediately.

Your rights (as a data subject)

You have the right:

  • Access to your personal data

  • Their correction or deletion

  • Restriction or objection to processing

  • Portability of your data

  • Submit a complaint to the Personal Data Protection Authority(www.dpa.gr)

To exercise these rights, you can contact us.

Data retention

We retain your personal data only for as long as it is necessary to fulfil the purposes of collection or as required by law.

Amendments to the Policy

The Privacy Policy may be updated periodically. Significant changes will be posted on the website and will be effective from the time of publication. Continued use of the website constitutes acceptance of the updates.

Contact

For any matter relating to your personal data or the Privacy Policy, please contact us:

ENGWE eBikes Greece
📍 24 Thessaloniki Avenue, Nea Philadelphia, Attica
📧 info@engwe-ebikes.gr
📞 +30 210 300 8853