Commuter
Convenient, Fast, Eco-friendly, Efficient.
Fat-Tire. Off Road
Powerful off-road capability.
Folding
It fits where most can't.
Mission Policy
Mission Policy
Thank you for choosing ENGWE eBikes Greece for the purchase of your electric bike or accessories. We do our best to process and ship your order as soon as possible.
Processing time
Products immediately available: Processing is done within 1-2 working days and shipment is made the next working day.
Pre-orders: Shipment is made according to the date indicated on the product page.
Unavailable products: Check the product page for estimated time of availability.
Shipping Cost
Electric bicycles (by geographical area):
| Area | Shipping Cost (€) |
|---|---|
| Eastern Macedonia & Thrace | 40,00 € |
| Central Macedonia | 40,00 € |
| South Aegean Sea | 35,00 € |
| Crete | 30,00 € |
| North Aegean Sea | 30,00 € |
| Western Greece | 30,00 € |
| Western Macedonia | 30,00 € |
| Epirus | 30,00 € |
| Thessaly | 30,00 € |
| Ionian Islands | 30,00 € |
| Central Greece | 30,00 € |
| Peloponnese | 30,00 € |
Accessories & Spare Parts:
Fixed shipping costs: 5,00 € throughout Greece, regardless of the region or quantity.
Order tracking
Once your order has been shipped, you will receive an email with a tracking number. If you do not receive this email or have questions about the shipment:
Contact us at info@engwe-ebikes.gr
Or call us at +30 210 300 8853
Changes after the mission
Changes in address, product, color or cancellation cannot be made after shipment. If you need a change, please contact us before your order is shipped.
In case of returning a package (e.g. because you did not receive it from the courier store), the customer is responsible for the reshipment.
Product returns
You are responsible for return shipping costs. Shipping costs are non-refundable. We recommend:
Use of service with tracking
Mission insurance
Spare parts
When we ship spare parts, it is the customer's responsibility to track the progress of the package via the tracking number. If not received within 10 days by the local courier, the parcel is returned to us and re-shipment is charged extra.
In case of ordering the wrong spare part
If you ordered the wrong part:
You don't have to pay for the part again.
You are only charged the shipping costs for the return and reshipment of the correct part.
If you are in doubt about compatibility, please contact us before ordering.
Contact
Address: 24 Thessaloniki Avenue, Nea Philadelphia, Attica,Greece
Phone: +30 210 300 8853
Email: info@engwe-ebikes.gr
Contact Hours: Monday - Friday, 09:00 - 17:00