{"id":21529,"date":"2025-08-07T09:22:36","date_gmt":"2025-08-07T09:22:36","guid":{"rendered":"https:\/\/engwe-ebikes.gr\/guarantee\/"},"modified":"2025-08-07T10:03:54","modified_gmt":"2025-08-07T10:03:54","slug":"guarantee","status":"publish","type":"page","link":"https:\/\/engwe-ebikes.gr\/en\/guarantee\/","title":{"rendered":"Guarantee"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21529\" class=\"elementor elementor-21529 elementor-21474\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-6e9ccc8 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e9ccc8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c8941ab\" data-id=\"c8941ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cadbc8d elementor-widget elementor-widget-wd_text_block\" data-id=\"cadbc8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2 data-start=\"259\" data-end=\"269\">Guarantee<\/h2><p data-start=\"271\" data-end=\"488\">At <strong data-start=\"276\" data-end=\"299\">ENGWE eBikes Greece<\/strong>, we are committed to offering high quality electric bikes and reliable after-sales service. Below you will find details of the warranty terms that apply to our products. <\/p><h3 data-start=\"495\" data-end=\"523\">Legal guarantee (2 years)<\/h3><p data-start=\"525\" data-end=\"800\">According to European and Greek legislation, all products purchased by consumers are accompanied by a <strong data-start=\"639\" data-end=\"664\">legal guarantee of 2 years<\/strong> (24 months), for <strong data-start=\"681\" data-end=\"728\">defects that existed at the time of delivery<\/strong> or for cases where the product does not correspond to its description.<\/p><p data-start=\"802\" data-end=\"819\">The legal guarantee:<\/p><ul data-start=\"820\" data-end=\"1016\"><li data-start=\"820\" data-end=\"858\"><p data-start=\"822\" data-end=\"858\">It is provided <strong data-start=\"832\" data-end=\"857\">at no extra charge.<\/strong><\/p><\/li><li data-start=\"859\" data-end=\"910\"><p data-start=\"861\" data-end=\"910\">It <strong data-start=\"861\" data-end=\"879\">is not negated<\/strong> by other commercial guarantees.<\/p><\/li><li data-start=\"911\" data-end=\"1016\"><p data-start=\"913\" data-end=\"1016\">It covers <strong data-start=\"926\" data-end=\"974\">repair, replacement or refund<\/strong> if the product proves to be defective.<\/p><\/li><\/ul><h3 data-start=\"1023\" data-end=\"1063\">ENGWE commercial guarantee (12 months)<\/h3><p data-start=\"1065\" data-end=\"1226\">In addition to the mandatory 2-year coverage, ENGWE offers an <strong data-start=\"1127\" data-end=\"1165\">additional 12-month commercial warranty<\/strong> on the basic and electrical components of the electric bikes.<\/p><p data-start=\"1228\" data-end=\"1360\">This includes <strong data-start=\"1246\" data-end=\"1282\">free replacement of parts<\/strong> in cases of <strong data-start=\"1298\" data-end=\"1327\">manufacturing defect<\/strong>, according to the table below:<\/p><div class=\"_tableContainer_16hzy_1\"><div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"1362\" data-end=\"1950\"><thead data-start=\"1362\" data-end=\"1419\"><tr data-start=\"1362\" data-end=\"1419\"><th data-start=\"1362\" data-end=\"1378\" data-col-size=\"sm\"><strong data-start=\"1364\" data-end=\"1377\">Category<\/strong><\/th><th data-start=\"1378\" data-end=\"1395\" data-col-size=\"md\"><strong data-start=\"1380\" data-end=\"1394\">Components<\/strong><\/th><th data-start=\"1395\" data-end=\"1419\" data-col-size=\"sm\"><strong data-start=\"1397\" data-end=\"1417\">Duration of Coverage<\/strong><\/th><\/tr><\/thead><tbody data-start=\"1479\" data-end=\"1950\"><tr data-start=\"1479\" data-end=\"1561\"><td data-start=\"1479\" data-end=\"1497\" data-col-size=\"sm\"><strong data-start=\"1481\" data-end=\"1496\">Basic parts<\/strong><\/td><td data-col-size=\"md\" data-start=\"1497\" data-end=\"1549\">Frame, front fork, steering wheel, seat tubes<\/td><td data-col-size=\"sm\" data-start=\"1549\" data-end=\"1561\">12 months<\/td><\/tr><tr data-start=\"1562\" data-end=\"1625\"> <td data-start=\"1562\" data-end=\"1564\" data-col-size=\"sm\"> <\/td><td data-col-size=\"md\" data-start=\"1564\" data-end=\"1614\">Pedals, wings, grills, cranks, plastic parts<\/td><td data-col-size=\"sm\" data-start=\"1614\" data-end=\"1625\">6 months<\/td><\/tr><tr data-start=\"1626\" data-end=\"1713\"><td data-start=\"1626\" data-end=\"1647\" data-col-size=\"sm\"><strong data-start=\"1628\" data-end=\"1646\">Electrical parts<\/strong><\/td><td data-col-size=\"md\" data-start=\"1647\" data-end=\"1701\">Controller, charger, display, sensors, accelerators<\/td><td data-col-size=\"sm\" data-start=\"1701\" data-end=\"1713\">12 months<\/td><\/tr><tr data-start=\"1714\" data-end=\"1746\"> <td data-start=\"1714\" data-end=\"1716\" data-col-size=\"sm\"> <\/td><td data-start=\"1716\" data-end=\"1735\" data-col-size=\"md\">Lights front\/rear<\/td><td data-col-size=\"sm\" data-start=\"1735\" data-end=\"1746\">6 months<\/td><\/tr><tr data-start=\"1747\" data-end=\"1803\"><td data-start=\"1747\" data-end=\"1759\" data-col-size=\"sm\"><strong data-start=\"1749\" data-end=\"1758\">Motor<\/strong><\/td><td data-col-size=\"md\" data-start=\"1759\" data-end=\"1791\">Motors, hall sensors, bearings<\/td><td data-col-size=\"sm\" data-start=\"1791\" data-end=\"1803\">12 months<\/td><\/tr><tr data-start=\"1804\" data-end=\"1893\"><td data-start=\"1804\" data-end=\"1819\" data-col-size=\"sm\"><strong data-start=\"1806\" data-end=\"1818\">Battery<\/strong><\/td><td data-col-size=\"md\" data-start=\"1819\" data-end=\"1849\">Whole unit &amp; covers<\/td><td data-col-size=\"sm\" data-start=\"1849\" data-end=\"1893\">12 months (with minimum capacity &gt;60%)<\/td><\/tr><tr data-start=\"1894\" data-end=\"1950\"><td data-start=\"1894\" data-end=\"1909\" data-col-size=\"sm\"><strong data-start=\"1896\" data-end=\"1908\">Tyres<\/strong><\/td><td data-col-size=\"md\" data-start=\"1909\" data-end=\"1940\">Manufacturing errors only<\/td><td data-col-size=\"sm\" data-start=\"1940\" data-end=\"1950\">1 month<\/td><\/tr><\/tbody><\/table><div class=\"sticky end-(--thread-content-margin) h-0 self-end select-none\"><div class=\"absolute end-0 flex items-end\"> <\/div><\/div><\/div><\/div><h3 data-start=\"1957\" data-end=\"1979\">They are not covered:<\/h3><ul data-start=\"1981\" data-end=\"2382\"><li data-start=\"1981\" data-end=\"2053\"><p data-start=\"1983\" data-end=\"2053\">Damage due to <strong data-start=\"1994\" data-end=\"2008\">misuse<\/strong>, drop, accident or modification of the bicycle.<\/p><\/li><li data-start=\"2054\" data-end=\"2140\"><p data-start=\"2056\" data-end=\"2140\">Problems from <strong data-start=\"2071\" data-end=\"2087\">water ingress<\/strong>, <strong data-start=\"2089\" data-end=\"2112\">artificial interventions<\/strong> or <strong data-start=\"2115\" data-end=\"2139\">improper maintenance<\/strong>.<\/p><\/li><li data-start=\"2141\" data-end=\"2231\"><p data-start=\"2143\" data-end=\"2231\">Consumables such as: tyres, saddles, brake pads, rotors, gears, brake cables, etc.<\/p><\/li><li data-start=\"2232\" data-end=\"2294\"><p data-start=\"2234\" data-end=\"2294\">Minor scratches or damage to the packaging during transport.<\/p><\/li><li data-start=\"2295\" data-end=\"2382\"><p data-start=\"2297\" data-end=\"2382\">Components purchased separately (non-DOA), which are sold at cost.<\/p><\/li><\/ul><h3 data-start=\"2389\" data-end=\"2428\">Bail application procedure:<\/h3><ol data-start=\"2430\" data-end=\"2871\"><li data-start=\"2430\" data-end=\"2510\"><p data-start=\"2433\" data-end=\"2510\"><strong data-start=\"2433\" data-end=\"2478\">Take photos or a short video<\/strong> that clearly shows the problem.<\/p><\/li><li data-start=\"2511\" data-end=\"2686\"><p data-start=\"2514\" data-end=\"2591\"><strong data-start=\"2514\" data-end=\"2531\">Email<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2536\" data-end=\"2587\">info@engwe-ebikes.gr<\/a> with:<\/p><ul data-start=\"2595\" data-end=\"2686\"><li data-start=\"2595\" data-end=\"2626\"><p data-start=\"2597\" data-end=\"2626\">The description of the problem<\/p><\/li><li data-start=\"2630\" data-end=\"2658\"><p data-start=\"2632\" data-end=\"2658\">Your order number<\/p><\/li><li data-start=\"2662\" data-end=\"2686\"><p data-start=\"2664\" data-end=\"2686\">The photos\/videos<\/p><\/li><\/ul><\/li><li data-start=\"2687\" data-end=\"2774\"><p data-start=\"2690\" data-end=\"2774\">The support team will evaluate the request and guide you through the resolution.<\/p><\/li><li data-start=\"2775\" data-end=\"2871\"><p data-start=\"2778\" data-end=\"2871\">If spare parts are needed, they will be sent to you <strong data-start=\"2825\" data-end=\"2835\">free of charge<\/strong>, as long as they are covered by the warranty.<\/p><\/li><\/ol><h3 data-start=\"2878\" data-end=\"2897\">Contact:<\/h3><p data-start=\"2899\" data-end=\"3123\"><strong data-start=\"2899\" data-end=\"2913\">Address:<\/strong> 24 Thessaloniki Avenue, Nea Philadelphia, Attica,<strong data-start=\"2966\" data-end=\"2979\">Greece<\/strong><br data-start=\"2963\" data-end=\"2966\"><strong data-start=\"2966\" data-end=\"2979\">Phone:<\/strong> +30 210 300 8853<br data-start=\"2996\" data-end=\"2999\"><strong data-start=\"2999\" data-end=\"3009\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3010\" data-end=\"3061\">info@engwe-ebikes.gr<\/a><br data-start=\"3061\" data-end=\"3064\"><strong data-start=\"3064\" data-end=\"3088\">Contact Hours:<\/strong> Monday - Friday, 09:00 - 17:00<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guarantee At ENGWE eBikes Greece, we are committed to offering high quality electric bikes and reliable after-sales service. Below you<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-21529","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/pages\/21529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/comments?post=21529"}],"version-history":[{"count":1,"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/pages\/21529\/revisions"}],"predecessor-version":[{"id":21530,"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/pages\/21529\/revisions\/21530"}],"wp:attachment":[{"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/media?parent=21529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}