{"id":21523,"date":"2025-08-07T09:33:21","date_gmt":"2025-08-07T09:33:21","guid":{"rendered":"https:\/\/engwe-ebikes.gr\/mission-policy\/"},"modified":"2025-08-07T10:03:14","modified_gmt":"2025-08-07T10:03:14","slug":"mission-policy","status":"publish","type":"page","link":"https:\/\/engwe-ebikes.gr\/en\/mission-policy\/","title":{"rendered":"Mission Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21523\" class=\"elementor elementor-21523 elementor-21481\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-80ccd69 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80ccd69\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-790a4d9\" data-id=\"790a4d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1df93fc elementor-widget elementor-widget-wd_text_block\" data-id=\"1df93fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2 data-start=\"219\" data-end=\"240\">Mission Policy<\/h2><p data-start=\"242\" data-end=\"478\">Thank you for choosing <strong data-start=\"277\" data-end=\"300\">ENGWE eBikes Greece<\/strong> for the purchase of your electric bike or accessories. We do our best to process and ship your order as soon as possible. <\/p><h3 data-start=\"485\" data-end=\"511\">Processing time<\/h3><ul data-start=\"513\" data-end=\"857\"><li data-start=\"513\" data-end=\"651\"><p data-start=\"515\" data-end=\"651\"><strong data-start=\"515\" data-end=\"544\">Products immediately available:<\/strong> Processing is done within <strong data-start=\"573\" data-end=\"597\">1-2 working days<\/strong> and shipment is made the next working day.<\/p><\/li><li data-start=\"652\" data-end=\"759\"><p data-start=\"654\" data-end=\"759\"><strong data-start=\"654\" data-end=\"673\">Pre-orders:<\/strong> Shipment is made according to the date indicated on the product page.<\/p><\/li><li data-start=\"760\" data-end=\"857\"><p data-start=\"762\" data-end=\"857\"><strong data-start=\"762\" data-end=\"788\">Unavailable products:<\/strong> Check the product page for estimated time of availability.<\/p><\/li><\/ul><h3 data-start=\"864\" data-end=\"887\">Shipping Cost<\/h3><h4 data-start=\"889\" data-end=\"938\">Electric bicycles (by geographical area):<\/h4><div class=\"_tableContainer_16hzy_1\"><div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"940\" data-end=\"1363\"><thead data-start=\"940\" data-end=\"982\"><tr data-start=\"940\" data-end=\"982\"><th data-start=\"940\" data-end=\"954\" data-col-size=\"sm\"><strong data-start=\"942\" data-end=\"953\">Area<\/strong><\/th><th data-start=\"954\" data-end=\"982\" data-col-size=\"sm\"><strong data-start=\"956\" data-end=\"980\">Shipping Cost (\u20ac)<\/strong><\/th><\/tr><\/thead><tbody data-start=\"1027\" data-end=\"1363\"><tr data-start=\"1027\" data-end=\"1068\"><td data-start=\"1027\" data-end=\"1057\" data-col-size=\"sm\">Eastern Macedonia &amp; Thrace<\/td><td data-col-size=\"sm\" data-start=\"1057\" data-end=\"1068\">40,00 \u20ac<\/td><\/tr><tr data-start=\"1069\" data-end=\"1101\"><td data-start=\"1069\" data-end=\"1090\" data-col-size=\"sm\">Central Macedonia<\/td><td data-col-size=\"sm\" data-start=\"1090\" data-end=\"1101\">40,00 \u20ac<\/td><\/tr><tr data-start=\"1102\" data-end=\"1128\"><td data-start=\"1102\" data-end=\"1117\" data-col-size=\"sm\">South Aegean Sea<\/td><td data-col-size=\"sm\" data-start=\"1117\" data-end=\"1128\">35,00 \u20ac<\/td><\/tr><tr data-start=\"1129\" data-end=\"1148\"><td data-start=\"1129\" data-end=\"1137\" data-col-size=\"sm\">Crete<\/td><td data-col-size=\"sm\" data-start=\"1137\" data-end=\"1148\">30,00 \u20ac<\/td><\/tr><tr data-start=\"1149\" data-end=\"1176\"><td data-start=\"1149\" data-end=\"1165\" data-col-size=\"sm\">North Aegean Sea<\/td><td data-col-size=\"sm\" data-start=\"1165\" data-end=\"1176\">30,00 \u20ac<\/td><\/tr><tr data-start=\"1177\" data-end=\"1204\"><td data-start=\"1177\" data-end=\"1193\" data-col-size=\"sm\">Western Greece<\/td><td data-col-size=\"sm\" data-start=\"1193\" data-end=\"1204\">30,00 \u20ac<\/td><\/tr><tr data-start=\"1205\" data-end=\"1235\"><td data-start=\"1205\" data-end=\"1224\" data-col-size=\"sm\">Western Macedonia<\/td><td data-col-size=\"sm\" data-start=\"1224\" data-end=\"1235\">30,00 \u20ac<\/td><\/tr><tr data-start=\"1236\" data-end=\"1257\"><td data-start=\"1236\" data-end=\"1246\" data-col-size=\"sm\">Epirus<\/td><td data-col-size=\"sm\" data-start=\"1246\" data-end=\"1257\">30,00 \u20ac<\/td><\/tr><tr data-start=\"1258\" data-end=\"1280\"><td data-start=\"1258\" data-end=\"1269\" data-col-size=\"sm\">Thessaly<\/td><td data-col-size=\"sm\" data-start=\"1269\" data-end=\"1280\">30,00 \u20ac<\/td><\/tr><tr data-start=\"1281\" data-end=\"1306\"><td data-start=\"1281\" data-end=\"1295\" data-col-size=\"sm\">Ionian Islands<\/td><td data-col-size=\"sm\" data-start=\"1295\" data-end=\"1306\">30,00 \u20ac<\/td><\/tr><tr data-start=\"1307\" data-end=\"1336\"><td data-start=\"1307\" data-end=\"1325\" data-col-size=\"sm\">Central Greece<\/td><td data-col-size=\"sm\" data-start=\"1325\" data-end=\"1336\">30,00 \u20ac<\/td><\/tr><tr data-start=\"1337\" data-end=\"1363\"><td data-start=\"1337\" data-end=\"1352\" data-col-size=\"sm\">Peloponnese<\/td><td data-col-size=\"sm\" data-start=\"1352\" data-end=\"1363\">30,00 \u20ac<\/td><\/tr><\/tbody><\/table><div class=\"sticky end-(--thread-content-margin) h-0 self-end select-none\"><div class=\"absolute end-0 flex items-end\"> <\/div><\/div><\/div><\/div><h4 data-start=\"1365\" data-end=\"1394\">Accessories &amp; Spare Parts:<\/h4><ul data-start=\"1396\" data-end=\"1491\"><li data-start=\"1396\" data-end=\"1491\"><p data-start=\"1398\" data-end=\"1491\"><strong data-start=\"1398\" data-end=\"1427\">Fixed shipping costs:<\/strong> <strong data-start=\"1428\" data-end=\"1438\">5,00 \u20ac<\/strong> throughout Greece, regardless of the region or quantity.<\/p><\/li><\/ul><h3 data-start=\"1498\" data-end=\"1530\">Order tracking<\/h3><p data-start=\"1532\" data-end=\"1680\">Once your order has been shipped, you will receive an email with a <strong data-start=\"1585\" data-end=\"1610\">tracking number<\/strong>. If you do not receive this email or have questions about the shipment:<\/p><ul data-start=\"1682\" data-end=\"1803\"><li data-start=\"1682\" data-end=\"1762\"><p data-start=\"1684\" data-end=\"1762\">Contact us at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1711\" data-end=\"1762\">info@engwe-ebikes.gr<\/a><\/p><\/li><li data-start=\"1763\" data-end=\"1803\"><p data-start=\"1765\" data-end=\"1803\">Or call us at <strong data-start=\"1783\" data-end=\"1803\">+30 210 300 8853<\/strong><\/p><\/li><\/ul><h3 data-start=\"1810\" data-end=\"1842\">Changes after the mission<\/h3><p data-start=\"1844\" data-end=\"2017\">Changes in address, product, color or cancellation <strong data-start=\"1890\" data-end=\"1915\">cannot be made<\/strong> after shipment. If you need a change, please contact us <strong data-start=\"1981\" data-end=\"2016\">before your order is shipped<\/strong>. <\/p><p data-start=\"2019\" data-end=\"2150\">In case of returning a package (e.g. because you did not receive it from the courier store), the <strong data-start=\"2111\" data-end=\"2149\">customer is responsible for the reshipment<\/strong>.<\/p><h3 data-start=\"2157\" data-end=\"2184\">Product returns<\/h3><p data-start=\"2186\" data-end=\"2281\">You are responsible for return shipping costs. Shipping costs are non-refundable. We recommend:  <\/p><ul data-start=\"2282\" data-end=\"2336\"><li data-start=\"2282\" data-end=\"2315\"><p data-start=\"2284\" data-end=\"2315\">Use of service with <strong data-start=\"2303\" data-end=\"2315\">tracking<\/strong><\/p><\/li><li data-start=\"2316\" data-end=\"2336\"><p data-start=\"2318\" data-end=\"2336\">Mission insurance<\/p><\/li><\/ul><h3 data-start=\"2343\" data-end=\"2362\">Spare parts<\/h3><p data-start=\"2364\" data-end=\"2622\">When we ship spare parts, it is the customer's responsibility to track the progress of the package via the tracking number. If not received within 10 days by the local courier, the parcel is returned to us and <strong data-start=\"2586\" data-end=\"2621\">re-shipment is charged extra.<\/strong> <\/p><h3 data-start=\"2629\" data-end=\"2680\">In case of ordering the wrong spare part<\/h3><p data-start=\"2682\" data-end=\"2717\">If you ordered the wrong part:<\/p><ul data-start=\"2718\" data-end=\"2953\"><li data-start=\"2718\" data-end=\"2769\"><p data-start=\"2720\" data-end=\"2769\">You don't have to pay for the part again.<\/p><\/li><li data-start=\"2770\" data-end=\"2867\"><p data-start=\"2772\" data-end=\"2867\">You are only charged the shipping costs for the return and reshipment of the correct part.<\/p><\/li><li data-start=\"2868\" data-end=\"2953\"><p data-start=\"2870\" data-end=\"2953\">If you are in doubt about compatibility, please contact us <strong data-start=\"2929\" data-end=\"2952\">before ordering<\/strong>.<\/p><\/li><\/ul><h3 data-start=\"2960\" data-end=\"2978\">Contact<\/h3><p data-start=\"2980\" data-end=\"3204\"><strong data-start=\"2980\" data-end=\"2994\">Address:<\/strong> 24 Thessaloniki Avenue, Nea Philadelphia, Attica,<strong data-start=\"3047\" data-end=\"3060\">Greece<\/strong><br data-start=\"3044\" data-end=\"3047\"><strong data-start=\"3047\" data-end=\"3060\">Phone:<\/strong> +30 210 300 8853<br data-start=\"3077\" data-end=\"3080\"><strong data-start=\"3080\" data-end=\"3090\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3091\" data-end=\"3142\">info@engwe-ebikes.gr<\/a><br data-start=\"3142\" data-end=\"3145\"><strong data-start=\"3145\" data-end=\"3169\">Contact Hours:<\/strong> Monday - Friday, 09:00 - 17:00<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mission Policy Thank you for choosing ENGWE eBikes Greece for the purchase of your electric bike or accessories. We do<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-21523","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/pages\/21523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/comments?post=21523"}],"version-history":[{"count":1,"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/pages\/21523\/revisions"}],"predecessor-version":[{"id":21524,"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/pages\/21523\/revisions\/21524"}],"wp:attachment":[{"href":"https:\/\/engwe-ebikes.gr\/en\/wp-json\/wp\/v2\/media?parent=21523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}