Terms and Conditions

Welcome to engwe-ebikes.gr. Please read the following terms and conditions carefully before using our website and services. Your use of the site indicates your agreement to these terms and conditions. If you do not agree, please do not use the site.

1. Intellectual Property

All content on the website, including text, images, logos, graphics, videos and files, is the intellectual property of ENGWE or its partners and is protected by applicable copyright laws. Any copying, reproduction, distribution or use of the content without prior written permission is prohibited.

2. Use of the Website

You may not use the website for illegal purposes or in a manner that may violate the law or the rights of third parties. We reserve the right to terminate your access to the site if we find abuse.

3. Products and Prices

All prices are in Euros and include VAT, unless otherwise stated. We make every effort to ensure that the product information is accurate, however, the possibility of typographical or technical errors cannot be excluded. We reserve the right to modify the characteristics and prices of the products without notice.

4. Orders

The acceptance of your order is only made when it is confirmed by us via email. We have the right to refuse or cancel any order for reasons such as: availability, price or shipping errors, suspicious activity or other reasonable causes.

5. Payments

We accept payments via:

  • Credit/Debit card

  • PayPal

  • Direct bank transfer (where applicable)

Payments are subject to a security check and must be approved before the order is dispatched. We do not store your payment details.

6. Shipping and Delivery

Orders are shipped within 1-3 working days, subject to availability. Delivery time depends on the customer's location and shipping option. We are not responsible for delays caused by third parties (e.g. shipping companies).

7. Warranty and Returns

All products are covered by the manufacturer's warranty, which is at least 2 years according to European legislation (1 year for the battery). For returns or replacements, please consult our returns policy.

8. Limitation of Liability

ENGWE is not liable for direct or indirect damages that may result from the use or inability to use the website or products. The information is provided "as is" without warranty of any kind.

9. Amendments to the Terms

We reserve the right to amend these terms and conditions at any time. Changes will take effect upon their publication on the website. It is your responsibility to check this page regularly.

10. Applicable Law

These terms are governed by Greek and European law. The courts of Athens are competent for the resolution of disputes.