Payment Policy

At ENGWE Ebikes Greece, we offer multiple and secure payment methods so you can choose the one that suits you best. In detail:

1. Payment by card

We accept all major debit and credit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Diners

  • Discover

The payment is made via a secure connection through Viva Wallet Smart Checkout, without your card details being stored in our system.

2. Viva Wallet Smart Checkout

Through Viva Wallet Smart Checkout you can choose between:

  • Payment by card

  • Payment with Viva Wallet account

  • Apple Pay / Google Pay (where supported)

All payments are instant and fully protected through Viva Wallet.

3. Direct bank transfer

You can make your payment directly to our bank account.
Please use your order number as the reason for payment.
Your order will not be shipped until the deposit is confirmed in our account.

4. Payment with Klarna - Flexible installments

Klarna enables you to:

  • Buy now and pay later

  • Choose payment in instalments (depending on your rating and region)

When completing your order, select Klarna as your payment method and follow the instructions to complete the process in the Klarna interface.

5. Pay by TBI Bank - Buy now, pay later

TBI Bank offers you the option of interest-free or flexible installments after your application is approved within minutes.
Select the respective option during payment and follow the steps on TBI's secure platform.

Additional Information

  • All transactions are carried out in euros (€).

  • If you use a non-euro card, there may be additional charges from your issuing bank.

  • In case of a failed card payment, we recommend:

    • Try another card

    • Contact your bank for transaction approval

    • Choose Viva Wallet or Klarna

For any questions or problems with your payment, you can contact us