Guarantee

At ENGWE eBikes Greece, we are committed to offering high quality electric bikes and reliable after-sales service. Below you will find details of the warranty terms that apply to our products.

Legal guarantee (2 years)

According to European and Greek legislation, all products purchased by consumers are accompanied by a legal guarantee of 2 years (24 months), for defects that existed at the time of delivery or for cases where the product does not correspond to its description.

The legal guarantee:

  • It is provided at no extra charge.

  • It is not negated by other commercial guarantees.

  • It covers repair, replacement or refund if the product proves to be defective.

ENGWE commercial guarantee (12 months)

In addition to the mandatory 2-year coverage, ENGWE offers an additional 12-month commercial warranty on the basic and electrical components of the electric bikes.

This includes free replacement of parts in cases of manufacturing defect, according to the table below:

CategoryComponentsDuration of Coverage
Basic partsFrame, front fork, steering wheel, seat tubes12 months
Pedals, wings, grills, cranks, plastic parts6 months
Electrical partsController, charger, display, sensors, accelerators12 months
Lights front/rear6 months
MotorMotors, hall sensors, bearings12 months
BatteryWhole unit & covers12 months (with minimum capacity >60%)
TyresManufacturing errors only1 month

They are not covered:

  • Damage due to misuse, drop, accident or modification of the bicycle.

  • Problems from water ingress, artificial interventions or improper maintenance.

  • Consumables such as: tyres, saddles, brake pads, rotors, gears, brake cables, etc.

  • Minor scratches or damage to the packaging during transport.

  • Components purchased separately (non-DOA), which are sold at cost.

Bail application procedure:

  1. Take photos or a short video that clearly shows the problem.

  2. Email info@engwe-ebikes.gr with:

    • The description of the problem

    • Your order number

    • The photos/videos

  3. The support team will evaluate the request and guide you through the resolution.

  4. If spare parts are needed, they will be sent to you free of charge, as long as they are covered by the warranty.

Contact:

Address: 24 Thessaloniki Avenue, Nea Philadelphia, Attica,Greece
Phone: +30 210 300 8853
Email: info@engwe-ebikes.gr
Contact Hours: Monday - Friday, 09:00 - 17:00